General Troubleshooting:

• Division Technology Support for Parents and Students: This guide covers lots of topics regarding technology for all levels at HCPS. Check resources here before contacting support. You might find the answer quickly!!! 
• Chromebook troubleshooting tips: If you are experiencing trouble with your Chromebook, please try these tips first. 

Contacting HHS Tech Support:

• During school hours:  If you are in the building, ask your teacher for a pass to see Mrs. Hook in the Library Lab. If you are not at school, please call the main office at (540) 433-2651. Your call will be transferred to a member of the tech department. 
• After school hours:  Please send an email to Mrs. Hook (khook@harrisonburg.k12.va.us) describing the problem. A member of the tech department will be in contact with you, likely the next school day. 
• For specific information regarding Chromebooks needing to be repaired or currently being repaired, contact: Beth Clatterbuck - mclatterbuck@harrisonburg.k12.va.us
• For other Tech troubleshooting including Google accounts, Canvas, or PowerSchool access, contact: Kim Hook - khook@harrisonburg.k12.va.us

Upon enrollment at HHS, all 9th graders and new transfer students will receive a school issued chromebook to be used for instructional and school related purposes. The chromebook should be brought to school each day, fully charged and ready for classroom use. 

• How to log in to your Chromebook and check email
• Please follow these Chromebook Use and Care Policies 

Lost or Broken Chargers? 

Unfortunately, the accidental damage coverage on our Chromebooks does not cover chargers.

If your charger is not working please read about your Purchase Options for Charger Replacement

Students that have graduated from Harrisonburg High School are eligible to have their device released from HCPS management and are not required to give the device back to HHS unless they wish to donate it for future student use.  Upon graduation, ownership of the device "as is" is transferred to the student for the purposes of educational and personal use.  HCPS is no longer responsible for the content or searches made on the device, nor responsible for the maintenance, insurance repair, or replacement. 
 

Important dates:

Following graduation from HCPS, student email accounts will be suspended and their chromebook will be released from HCPS management.   Please read over the following timelines. Access to email will go away approximately one week after graduation. 

If students are wishing to keep any school files you must either: 

• use a personal computer and download files from your Google Drive
• Use a flash drive to download the files you wish to keep

On Tuesday, June 18th, all graduate's HCPS Google Accounts will be disabled. 

• Your HHS google account will no longer work
• You will no longer be able to access your school email or Google Drive. 

On Tuesday, June 18th, your chromebook will be released from HHS management. 

• You must power your chromebook on and connect to wifi between June 18 and June 20 in order to for the release to take effect.  
• To continue using the device after the release, you will need a personal Google email to log onto the device. 
• After the release, the chromebook is yours and HCPS can no longer filter, manage, or support it.